Questions and Answers – Alpha Insurance

1 - Who is Alpha Insurance and what has happened?

Answer: Alpha Insurance is an insurance company registered in Denmark and authorised to write business in all countries in the EU and the EEA.

On 4 March 2018, Alpha Insurance has gone into liquidation.

Alpha Insurance continues to operate such that existing policies continue to remain in force. Alpha Insurance has ceased to write new business.

2 - Is my insurance policy valid?

Answer: Alpha Insurance continues to operate such that existing policies continue to remain in force.

Any existing Alpha Insurance policyholders who have concerns about their policy should contact the firm directly, or their broker (if the policy was bought through a broker).  

3 - I have an outstanding claim, what should I do?

Answer: All claims should continue to be submitted to Alpha Insurance or its appointed claims handling agent in the normal way.

4 - I have just received a renewal notice, can I renew this policy?

Answer: Any existing Alpha Insurance policyholders who have concerns about their policy should contact the firm directly, or their broker (if the policy was bought through a broker).

5 - Will my claim still be paid out?

Answer: Alpha Insurance continues to operate such that existing policies continue to remain in force.

6 - How do I tell if I am insured by Alpha Insurance?

Answer: Policyholders can check the name of the insurance firm on their policy documentation.

In addition, any existing Alpha Insurance policyholders who have concerns about their policy should contact the firm directly, or their broker (if the policy was bought through a broker).

7 - Can I cancel my policy?

Answer: That will depend on the terms and conditions of individual policies - policyholders should contact the firm directly, or their broker (if the policy was bought through a broker).

8 - I need to make an adjustment to my policy (e.g. want to increase limit or moved house), can I still do this?

Answer: Any existing Alpha Insurance policyholders who have concerns about their policy should contact the firm directly, or their broker (if the policy was bought through a broker).

9 - For policies that are monthly instalments (such as pet) how long is my policy still in force (i.e. does the next instalment count as new business?)

Answer: Monthly installments does not constitute monthly renewal. The duration period of the policy can be found in the policy documentation.

Any existing Alpha Insurance policyholders who have concerns about their policy should contact the firm directly, or their broker (if the policy was bought through a broker).

10 - What is my situation if Alpha Insurance goes bankrupt?

Answer: Generally speaking, if a Danish Insurance Company goes bankrupt, the Danish Guarantee Fund will cover your claim. Please see the document that gives a brief description of how the Guarantee Fund functions.